Frequently Asked Questions (FAQ)

Welcome to the Seafys Dolls Store FAQ page. Here, we’ve compiled answers to some of the most commonly asked questions to help you find the information you need quickly. If you have further questions, feel free to contact us.

1. What products do you offer?

We offer a wide range of high-quality adult dolls designed for companionship, intimacy, and artistic inspiration. Our dolls are made from medical-grade silicone and TPE materials, and we provide customization options to meet your preferences.

2. How do I order a product?

To place an order, simply browse our product catalog, select the doll you want, customize it according to your preferences, and add it to your cart. Then proceed to the checkout page to complete your purchase using secure payment methods.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure online payment options

All payments are processed securely via trusted payment gateways.

4. Do you offer discreet shipping?

Yes, we ensure that all orders are shipped discreetly. The packaging does not contain any information about the product, providing complete privacy for our customers.

5. How long will it take for my order to arrive?

Delivery time depends on your location and customization preferences. Typically, orders will arrive within 7-14 business days after processing. For international shipping, delivery times may vary.

6. How do I care for and maintain my doll?

We provide a comprehensive care guide with every purchase. It includes instructions for cleaning, maintaining, and storing your doll properly to ensure longevity and hygiene. You can also find maintenance tips on our website.

7. Can I return or exchange my product?

Due to the intimate nature of our products, returns are not accepted for used items. However, if your doll arrives damaged or defective, please contact us within 48 hours for a return or replacement. For more details, visit our Refund & ReturnPolicy.

8. How do I contact customer support?

You can reach our customer support team via:

We strive to respond to all inquiries within 24 hours.

9. Is my personal information safe with you?

Yes, we take your privacy seriously. We use secure payment gateways, SSL encryption, and other security measures to protect your personal and payment information. For more details, please refer to our Privacy Policy.

10. Do you offer gift cards or discounts?

We occasionally offer promotions, discounts, and gift cards. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

11. Can I customize my doll?

Yes! We offer a wide range of customization options, including body type, facial features, hair color, and more. Visit our product pages to explore customization choices, or contact our customer support team for personalized assistance.

If you have more questions or need assistance, don’t hesitate to contact us. We’re here to help!