Support / Help

Welcome to the Seafys Dolls Store Support Center, where your satisfaction is our top priority. Whether you have questions about our products, need assistance with your order, or require guidance on maintenance, we’re here to help.

How Can We Help You?

1. Product Information

  • Need help selecting the perfect doll? Explore our detailed product pages for specifications, customization options, and material details. If you have specific preferences, feel free to contact us for personalized advice.

2. Ordering & Payment

  • How do I place an order?
    Simply browse our catalog, customize your doll, and add it to the cart. Follow the checkout process for secure payment.
  • What payment methods do you accept?
    We accept major credit cards, PayPal, and other secure payment options.

3. Shipping & Delivery

  • Do you offer discreet shipping?
    Absolutely. All orders are packaged discreetly with no product details on the exterior to protect your privacy.
  • How long does shipping take?
    Delivery times depend on your location and customization options. Typically, orders arrive within 7-14 business days.

4. Maintenance & Care

  • How do I clean and maintain my doll?
    We provide a comprehensive care guide with every purchase. You can also find detailed instructions on our website under the “Care & Maintenance” section.

5. Returns & Warranty

  • Can I return my doll?
    Due to the intimate nature of our products, we cannot accept returns once the doll is used. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery.
  • Is there a warranty?
    Yes, all our products come with a one-year warranty covering manufacturing defects.

Still Need Help?

Our customer support team is here to assist you.

We aim to respond to all inquiries within 24 hours.

Frequently Asked Questions (FAQs)

Visit our FAQ page for quick answers to common questions.

Your satisfaction is our mission. Whether you’re a first-time buyer or a returning customer, Seafys Dolls Store is here to ensure your experience is seamless and enjoyable.